Terms & Conditions

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Program enrollment fees are listed on the our site and vary by program. Your  payment can be paid in full at one time or in installments billed monthly.

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A $25 late fee will be applied to each week your balance is overdue. After four (4) weeks you will be disenrolled from the program and invoiced for your final balance.

As we offer service based program, there are no refunds issued at any time once your program has started.

 

 

Client Responsibility

 

Coaching client is responsible for the following:

 

Completing weekly assignments in a timely manner
Contacting their coach if they have issues with the assignment
Rescheduling missed appointments within a 48-hour time frame
Paying their balance on time
Utilizing the resources provided
 

If you must miss an appointment, it is your responsibility to contact Melony Hill Enterprises by email

(melony@strongerthanmystruggles.com) within 48 hours of missed appointment, to reschedule.

 

*If we cancels an appointment, we will make multiple attempts to reschedule you within a 48-hour time frame.

 

 

Termination of Contract

 

Melony Hill Enterprises retains the right to terminate any client’s contract who fails to live up to the responsibilities outlined above.

 

To be specific, your contract can be canceled for the following:

 

Missing your coaching sessions without rescheduling within a 48-hour time frame. (This will only be accepted once, after the first time, you will be warned of our policy. If it occurs again, you will be put on notice that your program enrollment is in danger. On the third occurrence, you will be disenrolled from your coaching program.) No refunds of payments made up until that time will be issued.
 

Failure to complete your assignments. We can not help you make the changes you seek if you fail to complete the work. If we notice a pattern of you showing up to your sessions unprepared, you may be disenrolled. (This will only be accepted once, after the first time, you will be warned of STMS policy. If it occurs again, you will be put on notice that your program enrollment is in danger. On the third occurrence, you will be disenrolled from your coaching program.) No refunds of payments made up until that time will be issued.
 

Failure to pay your balance in full. Our payment policy is listed on our website and in your invoice Terms & Conditions. 
 

If you’d like to end your coaching program at any time before your scheduled end date, you may. There will be a $125 cancellation fee applied to any account that chooses to end their sessions early. To be disenrolled, please inform us in writing at melony@strongerthanmystruggles.com and we will mark your file and start the disenrollment process, including sending you an invoice for your cancellation fee.